Terms, Conditions, Privacy & Refund Policy
Effective Date: [23-02-2026]
Slam Dank Events
Registration Number: K2024517579
51 Haaroff Street, Groblersdal, Limpopo, 0470
Phone: 060 976 7020
Email: Sales@slam-dank.com
When you use our website or make a purchase, we may collect:
Full name
Email address
Phone number
Billing and delivery address
Identity number (where required for event verification)
Order history
IP address and browser/device data
Website analytics data via WordPress internal tools
All payments are processed securely via PayFast.
Slam Dank Events does not store card or banking details.
Your information is used to:
Process ticket and merchandise purchases
Verify identity at event entry
Send event updates or important announcements
Provide customer support
Improve our website and services
Prevent fraud and payment abuse
We do not sell personal data.
Slam Dank Events complies with the Protection of Personal Information Act (POPIA).
Your data is:
Stored securely on WordPress-hosted servers
Accessed only by authorized personnel
Retained only as long as required for operational, legal, and tax purposes
You may request access, correction, or deletion of your data by emailing Sales@slam-dank.com.
Tickets may be sold via:
Slam-dank.com
Quicket (subject to Quicket’s own terms)
This policy applies to tickets purchased directly on Slam-dank.com.
Events are 18+ unless otherwise stated.
Valid ID may be required at entry.
Anyone under 18 must be accompanied and supervised by a parent or legal guardian at all times.
Failure to present valid ID may result in denied entry without refund.
Tickets may be transferred by contacting Sales@slam-dank.com before the event.
Entry may be denied if identification does not reasonably match ticket records.
This protects legitimate buyers from fraud and duplication.
If an event is cancelled:
Full refunds will be issued.
Refunds will be processed via the original payment method through PayFast.
Processing times depend on banks and payment providers.
If an event is postponed:
Tickets remain valid for the new date.
You may request a refund within 7 days of the postponement announcement.
Refund requests after that window may not be approved.
Artist line-ups are subject to change.
Line-up changes do not automatically qualify for refunds.
In exceptional circumstances, refund requests may be reviewed case-by-case.
If you cannot attend:
You may request a transfer via Sales@slam-dank.com.
Slam Dank does not guarantee refunds for personal conflicts.
We encourage early communication so we can assist where possible.
If a ticket is used for entry and a chargeback is initiated:
Slam Dank Events reserves the right to dispute the chargeback.
Entry logs and verification records may be used as proof of service delivery.
Fraudulent chargebacks may result in blacklisting and legal action.
We encourage customers to contact us directly to resolve issues before initiating disputes.
Alcohol may be sold under valid licensing.
By entering the event, you confirm that:
You are legally permitted to consume alcohol.
You will do so responsibly.
Service may be refused at any time.
Slam Dank Events reserves the right to:
Refuse alcohol service
Remove intoxicated individuals
Remove disruptive or unsafe attendees
Removal due to misconduct does not qualify for a refund.
Strictly prohibited:
Illegal drugs
Weapons
Violence or threats
Harassment
Property damage
Violations may result in:
Immediate removal
Blacklisting
Law enforcement involvement
No refunds will be issued in such cases.
Metal culture is intense, expressive, and loud – but it is not hateful.
Slam Dank Events is committed to creating a space that is:
Inclusive
Respectful
Safe for all backgrounds
We do not tolerate:
Racism
Sexism
Homophobia
Transphobia
Religious discrimination
Harassment of any kind
Moshing and crowd energy are part of the culture – targeted aggression, intimidation, or harassment are not.
Anyone engaging in hateful or abusive conduct may be removed without refund and banned from future events.
Heavy music. Strong community. Zero hate.
By attending a Slam Dank Event, you acknowledge and agree that:
The event may be photographed and recorded.
Your image, likeness, voice, or appearance may appear in event media.
Slam Dank Events reserves the right to use:
Photos
Videos
Livestream footage
Promotional content
For marketing, social media, press, advertising, and future promotional purposes without compensation.
If you do not wish to appear in media, you must notify event staff upon entry.
Merchandise is shipped nationwide in South Africa.
Shipping timelines vary by product and courier.
Each product page outlines its specific shipping details.
We use different courier partners depending on order requirements.
If you receive a damaged or defective item:
Notify us within 7 days of delivery.
Slam Dank will cover return shipping.
Items are subject to inspection before refund or replacement approval.
Customers are responsible for selecting the correct size.
Refunds are not provided for incorrect size selection.
Exchanges may be considered where stock allows. Additional shipping costs may apply.
By attending a Slam Dank Event, you acknowledge that:
Live events carry inherent risks.
You attend voluntarily.
Slam Dank Events is not liable for injury, loss, theft, or damage except where required by law.
Slam Dank Events is not liable for cancellations, delays, or changes caused by events beyond reasonable control, including:
Government regulations
Weather
Power outages
Venue issues
Acts of God
Slam Dank Events reserves the right of admission.
Entry may be refused or revoked for safety, legal compliance, or operational reasons without obligation to provide a refund.
